Additional fees may apply for remote areas or for any of the reasons given below:
As with deliveries to remote areas, additional fees may be applied for large-sized articles, hazardous products and parcels weighing over 4.5 kg (10 lbs.).
On the website, hazardous products, large-sized articles and parcels weighing over 4.5 kg (10 lbs.) are identified as such in the product description. We cannot be held responsible if a given product is not so identified and additional shipping fees are applicable. When additional shipping fees are applied, you will be notified by email by Atelier du brasseur Customer Service.
Delivery time depends on the destination of the parcel plus 1 to 5 working days for processing. As soon as we ship your parcel you will be notified by email, along with an ID code with which you can track your parcel on the carrier website.
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 3 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Regular shipping service is 1 to 5 days. Additional shipping delays may apply for remote areas. You can track your parcel on the carrier at any time.
Delivery of your order is subject to the terms and conditions of the carrier. If you are absent when your order is delivered, it will be your responsibility to pick up your parcel as specified by the rules of the carrier. Your order will be shipped to the address provided when you placed your order. Shipping fees are not calculated per item, but per order (an order being composed of any number of items).
Your order will be shipped as soon as possible once your order is accepted. Delivery time may vary depending on the availability of products in stock.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.